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Customer Feedback Form


Dear Valued Customer,

Your opinion is valuable to us. We are constantly striving to improve our customer service; hence, we would very much appreciate if you could spare a few minutes of your time to complete this questionnaire. A token shall be sent to you as appreciation for submitting this completely filled-out form.

Thank you very much for your feedback.

Salesperson Information

Name            :  

Designation   :  

Customer Service Quality Assessment


Product Presentation Poor                                     Excellent Further Comments/Suggestions
1. Did s/he present well the product features and benefits? 1 2 3 4 5
2. Did s/he give accurate adn complete technical information? 1 2 3 4 5
3. Was s/he able to address your questions/concerns regarding the products/s? 1 2 3 4 5

Service
4. Has s/he exhibited the following?
    > Courtesy 1 2 3 4 5
    > Honesty 1 2 3 4 5
    > Professionalism 1 2 3 4 5
5. Was s/he able to fulfill the commitments in the time expected? 1 2 3 4 5
6. Were you satisfied with the quality of service provided? 1 2 3 4 5

7. Were there any other commitments made that have not yet been fulfilled? If yes, what are these?
8. Are there topics/issues you need further help on that were not addressed during his/her visit?
Comments, Suggestions, and Ideas

9. What did you like best about the service given?
10. What else should s/he improve on?
Personal Information
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